PC Support Technician

18 credit Certificate program

Program Resources:
Gainful Employment - 2014

Placement Data: CLICK HERE

Career Resources:
None available at this time.

Program Description:
This 18-credit certificate program teaches students how to support hardware and operating systems for desktop and laptop computers and printers.

Program outcomes include:
• Install and troubleshoot hardware components and operating systems successfully

Program Requirements: Click on Course Title for Course Description - Opens in new window

Course Outlines: CLICK HERE

Required Courses:
Course IDCreditsNameDescription
CIS15003Computer User SupportThis course introduces the student to concepts and methods in computer user support, effective customer service, problem solving and case management, and the use of help desk management systems and software. (Prerequisites: Completion of semester I of any CIS degree or diploma program) (2 hrs lec/2 hrs lab/0 hrs OJT)
CIS15213A+ Operating System TechnologiesThis course prepares the student to describe the technologies and apply the skills identified in the CompTIA A+ Operating Systems Technologies Examination Objectives. (Prerequisites: None)(1 hr lec/4 hrs lab/0 hrs OJT)
CIS15223A+ Core HardwareThis course prepares the student to describe the technologies and apply the skills identified in the CompTIA A+ Core Hardware Examination Objectives. (Prerequisites: Concurrent enrollment in ENGL0460 and READ0465 or test out)(1 hr lec/4 hrs lab/0 hrs OJT)
CIS19503Network Administration: Windows ClientThis course is intended to help students learn how to plan, implement, manage, and support the latest Microsoft Windows Client operating system and prepare for the associated Microsoft Certified Professional examination. (Prerequisites: CIS1401, CIS1521, or instructor's consent) (2 hrs lec/2 hrs lab/0 hrs OJT)

Other Course Requirements:
CIS - 6 CREDITS OF TECHNICAL ELECTIVES REQUIRED


Pre-Program Requirements:
Successful entry into this program requires a specific level of skill in the areas of English, mathematics, and reading. Program entry will depend, in part, on meeting the prerequisites listed below:

English:
• A score of 86 or higher on the Sentence Skills portion of the CPT, OR
• Completion of ENGL0460 or its equivalent transfer course or higher.
• If required, ENGL0460 may be taken concurrently with Semester I coursework.

Mathematics:
• A score of 71 or higher on the Elementary Algebra Skills portion of the CPT, OR
• Completion of MATH0460 or its equivalent transfer course or higher.
• If required, MATH0460 may be taken concurrently with Semester I coursework.

Reading:
• A score of 78 or higher on the Reading Comprehension portion of the CPT, OR
• Completion of READ0465 or its equivalent transfer course or higher.
• If required, READ0465 may be taken concurrently with Semester I coursework.

Electives:
CIS1415 Introduction to Programming 4 CR
CIS1745 Network Administration: UNIX 3 CR
CIS1946 CISCO Networking I 3 CR
CIS1947 CISCO Networking II 3 CR
CIS2845 Network Administration: UNIX Networking and Security 3 CR
CIS2952 Network Administration: Windows Server 4 CR